Help & contact
Questions, answered the way we answer everything: in writing.
Is NaijaClan open? Can I buy a verification today?
Not yet. The company is in its pilot stage: services open only after each has been walked on real cases and passed the combined launch gate. Request access and you will be contacted, in order, when intake opens for your service and area. Anyone offering to sell you a NaijaClan service today, at any price, is not NaijaClan.
Someone showed me a NaijaClan report. How do I check it?
On the public register, with the report ID and code from its first page. Note the standing warning there: no reports are in circulation before launch.
Do you sell land, or take a cut from sellers?
Never. We sell no property, carry no listings, and take no commission or referral payment from any party to a case we verify. The independence rules are published at Standards.
Will you take my money and pay my builder or school from it?
No — never, under any arrangement. ClanPay verifies the payee and confirms receipt; your money moves only between your own account and the biller. See how a case runs.
Is a verification a guarantee that the land is safe?
No, and be suspicious of anyone who offers one. A report states what the records, documents and a dated visit showed, and grades the evidence. The boundaries are written in the scope of verification.
My area is not covered. Should I join the list anyway?
Yes, if you want the area covered: request-access records are how new coverage is argued for, city by city. We will also tell you plainly when your area is not in the current plan, so you can make other arrangements.
How do I reach a human?
Through the request form — write "Contact — [your subject]" in the notes field. Members reach us inside the portal. We answer in writing so that answers can be checked, quoted and kept; that is a deliberate policy, not a limitation.
Complaints
Mark the request form "Complaint — existing case" with the case or report ID. The route and the correction protocol are set out at Standards.
Reach a human
Through the request form — write "Contact — [your subject]" in the notes field. Members reach us inside the portal.
We answer in writing so that answers can be checked, quoted and kept; that is a deliberate policy, not a limitation.
Complaints
Mark the request form "Complaint — existing case" with the case or report ID. The route and the correction protocol are set out at Standards — including the five-business-day correction rule.